Shipping policy

SHIPPING POLICY

Processing Time
All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

Delivery Time
Standard delivery takes 7-10 business days from the date your order is shipped. You will receive a tracking number via email once your order has been dispatched so you can follow your package every step of the way.

Shipping Confirmation & Tracking
Once your order ships you will receive an email with your tracking information. Please allow 24-48 hours for tracking to update after you receive your confirmation email.

Delays
While we do our best to ensure timely delivery, occasional delays may occur due to high order volume, carrier delays, or circumstances outside our control. If your order has not arrived within 10 business days of shipping, please contact us and we will look into it right away.

Marked as Delivered but Not Received
Once tracking shows a package as Delivered, we recommend waiting up to 48 hours, as packages are sometimes scanned as delivered before they physically arrive. During this time, please check your mailbox, parcel locker, front desk, neighbors, or building management. If the package still has not appeared after 48 hours, contact the local carrier directly. Once a package is marked as delivered, Boost cannot guarantee recovery, replacement, or refund without an additional review of the case.

Address Accuracy
The customer is responsible for entering their name, address, city, province/state, postal code, and phone number correctly at checkout. If an address was entered incorrectly or incompletely and the order has already been processed or shipped, we cannot guarantee that it can still be changed. Order changes or cancellations can only be requested within 90 minutes of purchase during business hours, Monday to Friday. After that window, changes or cancellations cannot be guaranteed.

Delivery Issues
If the carrier is unable to deliver a package due to an incorrect or incomplete address, the customer may be responsible for the reshipping cost. If the package is returned to sender due to an address issue, failed delivery, or because it was unclaimed, we first need confirmation of the return before offering a resolution. If an address cannot be corrected in time, whether at the time of order placement or after a failed delivery attempt, the order may not be eligible for redelivery once the applicable deadline has passed.

Contact Us
For any shipping related questions please reach out to us at hello@boostpouches.com and our team will get back to you within 1-2 business days.